This command window will display any extraneous system messages. If CleverPsych does not run (e.g. some missing files) or you get some strange happenings and you have no idea what is wrong, this window may tell you what is going on.
See section 3.9 in the manual.
including the requirement to manually enter the date of the last backup in the misc panel.
Entering the date is only to remind people to do a backup.
Backup is only a matter of
inserting a DVD (or other media) and then dragging the folders
(CleverData and your stuff) from explorer to it. There doesnt
seem to be any point of writing special software to do it.
Theres also the Microsoft backup.
You may want to move your
cleverdata folder to dropbox etc and re-install. Then your data
are in the Cloud.
If mail is not being sent check the black background screen for errors. The likely problem is that you are not connecting to the mail server. Obvious errors are in the configuration where you do not have the correct mail server, Email address or password.
to connect can also be caused by a Firewall or Anti-virus
setting. For example, if you use Norton Internet Security you
may have to go into Network settings -> Configure and turn
off “Scan outgoing Email messages”.
The software supplied by MEDICARE writes a
software (Log4J) file that can be accessed from the Australia
menu. The medicare error codes are often of little use, but the
log can help.
If claims fail without any apparent reason, you can try deleting files from the .medicareonline folder in your home directory e.g. on windows C:\Users\lloyd\.medicareonline, on unix clones /usr/home/.medicareonline
I have read the manual and cannot seem to see a space for inputting clinical notes for each session. Can you please advise if I am able to input session notes?
1. Each client has a folder / directory in the system. Any documents generated in the system automatically go into there. As it is just a folder you can store any files you like in there (e.g. electronic PAI scores); any word files will appear in the “Tree” under the client entry. We put the CleverPsych folders in Dropbox so they are automatically backed up and we can access them from the office or at home.
2. The system can generate documents (e.g. letters) from template files. Standard ones include overall notes for the client that you progressively add to, and notes for each appointment. You can add your own templates e.g. if you have a specific format document that you fill out for each client or for each appointment.
Have you upgraded Word?
There is a wordprocessor.txt
file in the CleverData\config folder that has the commands to
start up word etc. If no version of word (or other word
processor) is found WordPad will be used on Windows or edit on
So you will need a suitable line added to the file e.g.
C:\Program Files (x86)\LibreOffice 5\program\soffice.exe
On the Mac the default word
processor is the standard editor. You can use other word
processors via the open command.
copy wordprocessor.txt across from
CleverDemo\config to get the latest version.
To have starting the word
processor more efficient, move the appropriate line to the top
of the file and delete lines for other computer systems.
You can check which of the given files are on your computer to find what to use.
Look at the CleverData\config\wordprocessor.txt
file, and also the latest version in CleverDemo.