A large number of our clients do not show up for their appointments,
so we send everyone a reminder, usually the night before. The system
will automatically remind the clients via SMS if they have a mobile
phone number, and fall back to any entered Email address if they
The text that is sent is generated using a template file that you
can edit. For example:
Your next appointment with
PSYCHOLOGIST_FIRST_NAME is on APPOINTMENT_DAY APPOINTMENT_DATE at
Please reply if you cannot
attend or call PSYCHOLOGIST_FIRST_NAME on PSYCHOLOGIST_MOBILE.
You can also send a second reminder to those clients who regularly
fail to attend, just before the appointment.
If you specify several mobile numbers for the client a reminder will
go to each. We use this to advise mothers when the client is a
teenager, or a client's parole officer etc.